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Because the engine had two serious failures, the owner took people to the door of the service station until more than three hours after the police persuaded and coordinated to leave.
Owners: Imported engines "diseases"
On the morning of April 22, the reporter went to Guangxi Jinjia Automobile Sales and Service Co., Ltd. on Baisha Road in Nanning, which is also the special service station for Dongfeng Automobile. At the time, several cars had blocked the road in front of the door. According to the insider, there was a broken Dongfeng Tianlong tractor on the tractor that blocked the door, which was not repaired.
The faulty Dongfeng Tianlong tractor was bought by Mr. Mo and Mr. Lu for RMB 375,000 in December 2006. They said that although this was the most expensive car at the time, they bought the original French Renault engine and they bought it. Unexpectedly, the subsequent failure was on this engine. In June 2007, when the tractor was traveling to 85,000 kilometers, the engines were scrapped because the engine valves fell into the cylinder. At that time, the manufacturer gave them a new engine and they did not say anything. In March 2008, the newly replaced engine failed to reach 105,000 kilometers. This time, the factory sent technicians to carry out inspections and repairs. It was found that the No. 3 cylinder valve cracked and pieces fell into the cylinder and caused the engine to be scrapped. The two owners believe that the two engine failures are the same cause. It can be seen that this engine has quality problems.
The owner said that their car was transported between Nanning and Guangzhou to transport the steel, taking the highway. And they are all responsible. Normal driving, there should be no use problems. The owner of the car, Mr. Mo, said that the new car had a 200,000-km warranty and that the car had not yet reached 200,000 kilometers with two engines. Therefore, they insisted that manufacturers should replace the new engine with a new car warranty.
However, the manufacturers did not agree with these requirements and the car has not been repaired. The two car owners called in a few friends, and from 9:00 am on the 22nd, they blocked the main entrance of the maintenance service station.
Service Station: Why is it blocking my door?
"Since it is the request of the manufacturer, why should the service station be blocked?" said Mr. Zhu, the after-sales manager of Jinjia Automobile Sales and Service Co., Ltd., who is responsible for the reception, and the owner of the Dongfeng Automobile special service station.
Mr. Zhu said that they are responsible for sales and general maintenance. Because the car was sold by them, the car owner could understand it. As long as the owner of the car sent here, they can repair or repair the manufacturer. In particular, he proposed that the owner has always been negotiating with the manufacturers, not negotiating with the company; the owner said that he wanted to find a manufacturer, but it was Jin Jia's door. As sales companies and repair units, they are independent from the manufacturers. They have been helping owners communicate with manufacturers, but problems can only be solved by manufacturers. And there are problems that can be solved through normal channels. Blocking doors is certainly a kind of excessive behavior that affects their work and affects public security.
Mr. Zhu said that there must be no quality problems with the car and the engine. The first failure of the engine was due to installation problems, and the valve was actually lost. Therefore, the manufacturer did not say anything on the new one; the second failure was normal valve damage, and did not fall, repair does not affect the use. He believes that the manufacturers have sincerely promised to repair the engine, but since it is not a quality problem, of course, can not be replaced, can only be repaired according to the relevant provisions of the country, and then 100 days warranty, 20,000 kilometers. He said that the car has not been repaired so far, but the owner is not willing to repair, it must be replaced with a new engine, but also in accordance with the new warranty, it is certainly not possible.
Since it is not a quality problem, why does it not happen continuously for a long time? In this regard, Mr. Zhu's answer is because the owner did not maintain the vehicle on time. The more important point is that the Renault engine's requirements for diesel filters are relatively high, but owners are too expensive to buy ordinary filters, so problems arise.
Police: Both sides are calm and negotiated
One party said that it was a quality issue. One party said that it was improperly used and the two sides were deadlocked. The problem could not be resolved for a moment. Jinjia Company quickly reported the matter to the police. Unexpectedly, one police officer to deal with was an "acquaintance." The police officer who asked not to be named came in and said: Why are you again?
Originally in October 2007, this Dongfeng Tianlong was still “spontaneous†on the street. The owner thought that it was a quality issue and had already closed the door once. The last problem was not resolved. Now it is again. The method used is to block the door. The same police officer is used to handle the problem. The police officer said that the owner of the car was going to have a bad breath. This feeling can be understood, but the way is certainly not worth promoting, but they are also not good to deal with it. Because the incident involves product quality, economic disputes, they can only persuade and coordinate, so as not to intensify the contradictions between the two sides. He suggested that it is better to find a neutral institution that can be accepted and trusted by both parties, such as the technical supervision department, to test it and solve it from normal channels.
At about 12:30 yesterday noon, the vehicles that had blocked the door began to evacuate. The owner of the car, Mr. Mo, said that he will prepare the materials to go to the court in a normal way.